Free insured & track shipping for all UK orders.

Return Policy.

BPT MEDCIAL LTD Return Policy.

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.

The Consumer Contracts Regulations give you 30 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return within 14 calendar days of your notification to us of your intention to return the items. You are responsible for any postage shipping costs incurred in returning your order We strong advice to use track and insured for total order value postal or shipping service.

Unfortunately, we do not refund original shipping charge on international order.

We do not refund fast express shipping charge

Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons.

[The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.]

Damaged and faulty items

The Consumer Rights Act 2015 in UK allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges

Refunds

Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.

Paypal refunds

If you have paid for your order by PayPal, you can only return your order by post we also charge 5% fee for refund made this way.

Refund exclusions

Unfortunately, you cannot return anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.

Liability

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

How to start return.

BPT MEDICAL LTD will always try and resolve any issue in first instance before authorising return in this case you are advice to use contact form on website of BPT MEDICAL LTD and advice clearly of return reasons and we will try and resolve any issue in a rare instance where we are unable to resolve the costumer issues we my authorise return of the product. In accordance with BPT MEDICAL LTD return policy, You are responsible for all costs associated with return, time, postage costs and package, you are responsible to return original item in original package if any, undamaged and in original state.

BPT MEDICAL LTD strongly advice to use a tracking and insured service as You are responsible for safe return of goods to a point of a delivery back to BPT MEDICAL LTD.

BPT MEDICAL LTD will not be hold responsible to refund any merchandise return costs and damages that my result during return. BPT MEDICAL LTD reserve the right to refuse refund or to put on hold refund in full or in part in case item is return damage lost in delivery or return with missing parts of any kind.